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Warranty Service Claim (SIMRAD ve B&G)

Dear Customer,
Please use this form to claim On Board Warranty Service provides limited and free of charge labour time, travel time and travel costs. If you will send your faulty product to PROMAR directly or via an authorized dealer, you do not need to fill this form.
Terms of On Board Warranty Service for SIMRAD VE B&G Products :
On-board Warranty applies to any Eligible Product or System that:
  1. has been installed on your vessel by a Navico Certified/Approved dealer or service agent, or by a Navico Boat Builder, and
  2. has a purchase value equal to or greater than EUR 2,000, and
  3. has a valid Certified Installation Certificate, and
  4. has been registered with Navico, and is within the Warranty Period
Limitations & Exclusions of On Board Warranty Service :
  1. Travel cost up to total 160 km. (two way) is "Free of Charge". If the boat is further away than 80 km. (two way :160 km.) to closest service point, claimant who fills this form should pay the difference based on our tariff : 0.5 euro per km. + VAT.
  2. Travel time up to total 2 hours (two way) is "Free of Charge". If travel time takes more than 2 hours, claimant who fills this form should pay the difference based on our tariff : 25 euro per hour + VAT.
  3. Labour time (working hours on board) up to 2 hours  is "Free of Charge". If Labour time is more than 2 hours, claimant who fills this form should pay the difference based on our tariff : 60 euro per hour + VAT.
  4. * Our tariff is subject to "18 %" VAT.
  5. Software upgrade, calibration and/or adjustment of any product are not covered by terms of On Board Warranty Service.
  6. User failures, installation errors, physical damages on the products are not covered by terms of On Board Warranty Service.
  7. Costs for dry docking, carpentry, welding and similar operations are not covered by terms of On Board Warranty Service.
  8. Additional expenses like marina entrance fees are not covered by terms of On Board Warranty Service and must be paid by claimant who fills this form.
By completing this form you agree to the above conditions.

Contact and Appointment Information

Your Pereference for Service Visit (*)

Boat and Product Information

Boat Type (*)

Boat Flag (*)

Invoice Details

(*) Please fill in all fields.